Privacy Policy

Growth Cleaning
Effective Date: 7/31/25

1. Introduction

Growth Cleaning ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information in compliance with the Federal Trade Commission (FTC) guidelines, the Fair Credit Reporting Act (FCRA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

By using our services or visiting our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

Personal Identifiers

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Business address (for commercial clients)

Financial Information

  • Payment card details
  • Billing information
  • Bank account information (for ACH payments)
  • Credit information for prequalification purposes

Business Information

  • Company name and details
  • Service preferences
  • Cleaning schedules and requirements

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data and cookies

3. How We Use Your Information

We collect and process your personal information for the following purposes:

  • Service Delivery: To provide cleaning services, schedule appointments, and manage service agreements
  • Payment Processing: To process payments and manage billing
  • Communication: To communicate about services, appointments, and updates
  • Customer Support: To provide customer service and respond to inquiries
  • Business Operations: To improve our services and business operations
  • Marketing Communications: To send promotional materials and service updates (with your consent)
  • Financial Prequalification: To conduct soft credit checks for service agreements and payment plans in compliance with FCRA guidelines
  • Legal Compliance: To comply with applicable laws and regulations

Legal Basis for Processing (GDPR)

Our legal basis for processing your personal information includes:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfill our service agreements with you
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Legal Obligation: To comply with applicable laws and regulations

4. Financial Prequalification and Credit Information

When applicable, we may conduct soft credit checks for service prequalification and payment plan eligibility. Please note:

  • Soft credit checks are performed solely for legitimate business purposes in compliance with FCRA regulations
  • These inquiries do not impact your credit score
  • Credit information is used only for prequalification and risk assessment purposes
  • All credit data is securely handled and retained only as long as necessary for the intended purpose
  • We work with FCRA-compliant third-party credit bureaus and partners for financial prequalification services

Use and Processing of Collected Information

Note that under some legislations, we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract. You further understand that this is a soft pull and will not harm your credit in any way whatsoever.

5. Information Sharing and Disclosure

We may share your personal information with:

Service Providers

  • Payment processors
  • Credit bureaus and financial institutions (for prequalification)
  • Technology service providers
  • Insurance providers

Business Partners

  • Cleaning staff and subcontractors (limited to information necessary for service delivery)
  • Equipment and supply vendors (when necessary for service provision)

Legal Requirements

  • When required by law, court order, or government request
  • To protect our rights, property, or safety
  • In connection with business transfers or acquisitions

Third-Party Disclosures

We do not sell your personal information to third parties. Under CCPA, if our practices change, we will provide a "Do Not Sell My Personal Information" option and update this policy accordingly.

6. Your Rights and Choices

GDPR Rights (EU Residents)

You have the right to:

  • Access: Request information about the personal data we hold about you
  • Rectification: Request correction of inaccurate personal data
  • Erasure: Request deletion of your personal data under certain circumstances
  • Restriction: Request limitation of processing of your personal data
  • Data Portability: Request transfer of your data to another controller
  • Object: Object to processing of your personal data for certain purposes
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis

CCPA Rights (California Residents)

You have the right to:

  • Know: Request information about the categories and specific pieces of personal information we collect
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt-out of the sale of personal information (if applicable)
  • Non-Discrimination: Not be discriminated against for exercising your privacy rights

FCRA Rights

Under FCRA, you have the right to:

  • Dispute inaccuracies in your credit information
  • Request access to your credit report
  • Be notified if adverse action is taken based on credit information

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data during transmission and storage
  • Secure payment processing systems
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Employee training on data protection
  • FCRA-compliant security standards for credit data handling

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

  • Service Records: Retained for the duration of service relationship plus 7 years for business records
  • Financial Information: Retained as required for tax and accounting purposes (typically 7 years)
  • Credit Information: Retained only as long as necessary for prequalification purposes and in compliance with FCRA requirements
  • Marketing Data: Retained until you opt-out or withdraw consent

9. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website usage
  • Provide personalized experiences
  • Enable certain website functionality

You can manage cookie preferences through your browser settings.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly.

12. Contact Information

For questions about this Privacy Policy, to exercise your rights, or to report privacy concerns, contact us:

Growth Cleaning
Email: privacy@growthcleaning.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Data Protection Officer (if applicable): [Insert DPO Contact Information]

Exercising Your Rights

To exercise your privacy rights or dispute credit information accuracy:

  • Email: privacy@growthcleaning.com
  • Phone: [Insert Phone Number]
  • Written Request: [Insert Mailing Address]

We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR and 45 days for CCPA).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of material changes via email or website notice
  • For significant changes, obtain your consent where required by law

14. Compliance and Enforcement

This Privacy Policy is designed to comply with:

  • Federal Trade Commission (FTC) guidelines
  • Fair Credit Reporting Act (FCRA)
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable federal, state, and local privacy laws

If you believe we have violated your privacy rights or this Privacy Policy, please contact us immediately so we can address your concerns.

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

‍

Growth Cleaning, LLC

8 The Green, Suite A, Dover, DE 19901

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8 The Green STE A
Dover, DE 19901Get in touchmichael@growthcleaning.com
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